Work Order Requests
Work order requests are for
maintenance services as defined by The
CSU system. Maintenance services are
defined as basic, recurring work
necessary to maintain the campus
facilities in good repair and in
satisfactory operation. These services
include maintaining, operating, and
repairing utility and building systems,
such as electrical systems, water, gas,
heat, ventilation, plumbing, sewage
collection, and elevators plus any
equipment attached to these systems. It
also includes maintaining and repairing
the basic components of the campus
buildings and environs such as
foundations, walls, roofs, stairs,
ceilings, floors, doors, windows,
hardware, turf, sidewalks, streets, and
ancillary facilities or equipment. The
CSU system classifies the equipment that
Facilities Management maintains as Group
I Equipment. An individual requesting
services is asked to provide the
following information for any work order
request:
- description of work requested
- location of problem
- the requester's name, telephone
number and department
TYPES OF WORK ORDER REQUESTS
PHONE REQUESTS Any disaster,
unusual occurrence, utility malfunction
or equipment failure which presents an
imminent danger to life, health or
property is an emergency and should be
reported immediately to Facilities
Management & Services at ext. 1120, or
after hours to the campus Public Safety
Department at ext. 1111 by phone.
Services that need immediate attention,
for example broken windows or rooms too
warm or cold, should also be reported by
phoning Facilities at ext.1120. WEB
REQUESTS Maintenance services for
simple failures of broken or
malfunctioning equipment for which
Facilities Management is responsible but
pose no imminent danger should be
reported by submitting a Web Link
Request (link to request). This should
be done through the departmental office
that has access codes that allow for
submittal through this process.
Priority of Work- Maintenance work takes
priority over non-maintenance work.
Maintenance work is prioritized as
follows:
Priority 1. Emergency Repairs
Priority 2. Other Repairs
Priority 3. Maintenance Services |
