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IT Help Desk
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The IT Help Desk at Cal Maritime is open to all students, faculty and staff. It provides assistance with all university-owned computer and software. It also assists with network-related issues and the use of computer-related technology.
Members of the Operations staff, which mans the Help Desk, are Tom Morgan, Vance Webb and Louis Wilfong. The group is now being managed by the CIO, Steve Frazier .
There are now two ways to submit a request to the Help Desk's new portal.
- Send an email to helpdesk@csum.edu. Your request will automatically be entered into the Help Desk tracking system and you will receive confirmation via email. Students must currenlty use this method instead of logging into the Help Desk portal (below) because of domain issues.
- Logon to the Help Desk portal at http://cma-spiceworks/portal (you must be on campus). Faculty and staff can use a Web browser to log incidents and check the status of their requests via the Web. When using a computer on campus, simply click on the link below to request assistance or track progress on your request(s). A conformation message (see example) containing an incident tracking number will be automatically generated and sent to you confirming receipt of your request. Please refer to the incident tracking number when corresponding with the Help Desk.
Regardless of which of these two methods you use, a ticket is created in the Help Desk tracking system. Cal Maritime began using Spiceworks as its Help Desk portal on 11/5/09. Spiceworks is an open source product that is used by more than 750,000 IT professionals worldwide.
IT Services Contact Information
| SERVICE | PHONE | EMAIL ADDRESS |
|---|---|---|
| Help Desk | 707-654-1048 | helpdesk@csum.edu |
| Telecommunications | 707-654-1087 | dlichty@csum.edu |
| Academic Computing Support | 707-654-1046 | gcrum@csum.edu |
| Peoplesoft Support | 707-654-1721 | peoplesofttickets@csum.edu |
| Web Publishing | 707-654-1087 | webmaster@csum.edu |
Hours of Service (Fall/Spring Semesters)
- Tuesday - Thursday 6:00 a.m. - 7:00 p.m.
- Monday and Friday: 6:00 a.m. - 6:00 p.m.
Where We Are Located
- The Help Desk is located adjacent to the Data Center in the Classroom Building.
- Map of campus showing Help Desk location.
Specific Support Contact Information
- Help Desk: Phone 707-654-1048, helpdesk@csum.edu
- WebCT Support: 707-765-1046, webct@csum.edu
- TurnItIn Support: 707-654-1046, gcrum@csum.edu
- PeopleSoft Tickets: 707-654-1721, peoplesofttickets@csum.edu. Click here for Peoplesoft Documentation.
- Web Publishing: 707-654-1087, Faculty: gcrum@csum.edu, Staff: dlichty@csum.edu
- R25 Event Calendar: 707-654-1087, dlichty@csum.edu
- Apple computers (limited support only)
Limited Support for Macintosh Computers
The Help Desk provides limited support for Macintosh computers. It is recommended that faculty and staff already be familiar with Apple's operating system and products before acquiring one for use on campus. Key individuals on the IT staff have been designated to provide assistance where possible.
Audiovisual Equipment in Classrooms and Labs