Q. What are "attachments"?
A. Attachments are files that have been included or "attached" with an email. This is an easy way to allow others to view files. You should however exercise great caution in opening any attachment, especially if it is from an unknown sender or unexpected from someone you know as it may be a computer virus. Today, most computer viruses are transmitted via email through the use of attachments. Good judgment and the use of a good up-to-date anti-virus program can help prevent you from being a victim. A good procedure is to save the attachment to your disk and use the scan it with the anti-virus program before you open it.
Q. How do I contact the IT Help Desk?
A: People on campus may now log incidents (i.e., problems) and check the status of their requests via the Web. Using a Web browser, go to the IT website (www.csum.edu/itinfo /HelpDesk) and then click on Open or Track a Help Desk Ticket. After filling in the necessary information, your problem report will be logged into the Altiris Help Desk management software.
A conformation message (see example here) containing an incident tracking number will be automatically generated and emailed back to you confirming receipt of your request. If you need to call the Help Desk staff in the future regarding your request, reference the incident tracking number.
The next time you access the on Open or Track a Help Desk Ticket link, the status of your request(s) will be displayed. Clicking on an open item will provide details and information about progress on the problem(s).
Of course, you may also report problems by calling the Help Desk at 707-654-1048 or by sending email to helpdesk@csum.edu. The person in the Help Desk access to Altiris Help Desk management software to log the problem and you will receive a confirmation message.
Q. Are Help Desk services available to cadets?
A. The Help Desk will assist with problems pertaining to passwords, email, WebCT, lost ID cards, equipment and software problems in the labs, etc. Please note, however, that IT personnel are not able to provide assistance with equipment that is personally-owned.
staff computers?
Answer: Yes. The Data Center provides Symantec Antivirus software to all faculty, staff and students at no additional cost. Follow the directions below to install the software on university-owned computers that are on campus. To obtain an installation CD that you can use to install the antivirus software on a personally-owned computer, please visit the Help Desk.
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To Install:
Answer: Your email and calendar may be accessed from anywhere in the world if you have Internet access and a web browser. Simply point your web browser to webmail.csum.edu .
Answer: Cal Maritime email addresses consist of the person’s first initial + lastname + @csum.edu (unless it conflicts with an existing email address). For example, John Smithey’s email address would be jsmithey@csum.edu .
Answer: Email message may be blocked by Cal Maritime’s institutional spam filter. Point your web browser to https://mail01.csum.edu (make sure you type https and not http). Login using your campus Windows credentials (the same username and password you use to access your campus email account) and review the spam messages to determine whether the messages you are looking for are in your spam box.
Answer: Point your web browser to https://mail01.csum.edu (make sure you type https and not http). Login using your campus Windows credentials (the same username and password you use to access your campus email account) and review the spam messages to determine whether the messages you are looking for are in your spam box.
Answer: Certain types of file types are blocked by Microsoft Outlook. If you are attempting to send a file that is consistently blocked, try renaming the file extension and asking the recipient to rename it back to its original extension after he/she receives it.
Answer: Some vendors make equipment available for personal purchase at the same price they offer to the University. Visit Cal Maritime’s IT Website for information on negotiated agreements with our vendors. When you purchase a computer or other product from these vendors at the same cost that Cal Maritime acquires them, you will pay the vendor direct. Please note that IT personnel will only support equipment with state tag numbers owned by the University.
Answer: Faculty and staff may publish personal web pages. Faculty should contact Greg Crum while staff should contact Donna Lichty for more information.
Answer: Immediately report your lost or stolen ID card to campus police and/or the IT Department. Go to the Cashier’s Office and pay a $10 fee. Then, go to the Data Center with the receipt from the cashier.
Answer: The Cal Maritime IT Department will not upgrade operating systems to Windows Vista during the 2007-08 academic year. The campus standard is Windows XP Pro.
Answer: Upon request, the IT Department will install Office 2007 on faculty and staff computers. Online training will be provided through Microsoft IT Academy. Computers in the labs, however, will continue to run Office 2003 throughout the 2008-09 academic year. These will then be upgraded to Office 2003 during the summer of 2009.
Answer: Internet Explorer may be blocking the file.
Answer: If you have tried to logon three times (or more) without success, your Windows account is automatically locked. Please contact the Help Desk at 707-654-1048.
Answer: Contact Greg Crum or Donna Lichty.
Answer: Greg Crum, Margo Axsom and Steve Frazier provide limited support for Apple computers and iPhones.
Answer: Site-licensed software is made available for professional use through CSU or Cal Maritime negotiated contracts. Some of the software on these contracts may also be available to faculty for home use on personally owned computers. CSU or Cal Maritime has entered into software distribution contracts with the following companies: Microsoft, Apple, and Network Associates. McAfee Antivirus is also available to students.
Site Licensed Software for Faculty
Site Licensed Software for Students
Obtaining Software for Home Usage
Answer: If you are on campus, logon to a computer and then press the Ctrl, Alt and Delete keys simultaneously. Click the Change Password button on the dialog box that opens.
If you are off campus, open a web browser and go to webmail.csum.edu and logon. Select the Options button in the panel on the left and then scroll down to the bottom of the window and click on the Change Password button.
If you cannot logon to the network, please contact the Help Desk.
Answer: Cal Maritime provides individual network storage space to students, faculty and staff on secure back-up servers. You may use this storage space to back up important documents or for additional storage. It should be used for university-related business only. The benefit of placing files on your Z-drive is twofold. On the one hand, if your desktop computer should breakdown, your important documents are safe on the Z-drive. In addition, you may access your Z-drive by logging in to any computer on campus. So, if you make a habit of storing you files on the Z-drive you will be able to retrieve them from our computer labs, from another coworker’s office, or anywhere else you can log in to the network. Starting in the Fall 2008 semester, this includes gaining access to your Z: drive file storage from an off-campus location using the VPN.
Answer: Spyware on your system can cause a variety of strange behaviors with WebCT, surfing the Web, printing, and a host of other applications. Some behaviors observed are listed below. To detect and remove spyware from your PC, do a full spyware scan using a tool such as the Microsoft Defender)which can be found at:
http://www.microsoft.com/athome/security/spyware/software/default.mspx.
Examples of Spyware symptoms:
Answer: Hardware and software installation, configuration and repair of student-owned computer equipment are the responsibility of the owner. Students who require assistance with configuration or trouble-shooting are encouraged to seek out fellow students who may be willing to help.
There are also area businesses that offer various hardware and software services for a fee. Cal Maritime does not recommend or endorse any specific service provider. Students should contact providers directly to inquire about available services, pricing, payment terms and appointments. All arrangements are strictly between the student and the provider.
NOTE: If your computer is covered by a service agreement or warranty, consult the terms of the agreement before making any repair arrangements.