Quality Improvement
WHO WE ARE:
Quality Improvement promotes continuous quality and productivity improvement in the California State University.
WHAT WE DO:
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Systematic identification and transfer of best practices
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Quality enhancement strategies and frameworks
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Assessment of customer needs and satisfaction
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Process measurement and evaluation tools
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Outcomes assessment and performance measures
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Campus and/or system-wide collaboration
SURVEY:
Cal Maritime participated in the 2004 and 2007 QI surveys which produced useful results.
Departments participating in the 2008 QI Survey are:
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Accounting
- Budget
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Student Career Services
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Financial Aid
- Housing
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Student Health Center
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Mail Services
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Procurement
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Shipping and Receiving
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Student Account Receivables
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University Police
INVITATION TO PARTICIPATE:
QI Surveys are being sent to students, staff and faculty in mid-April 2008..
Dear Member of the Cal Maritime Community:
You have been selected to participate in the CSU Quality Improvement Survey for 2007. Please take a few moments to provide us your valuable feedback by completing this instrument. Completing this survey will assist campus departments in developing plans to better serve the needs of the students, faculty and staff of Cal Maritime.
You may begin by clicking on the website link below. Please complete the survey as soon as possible, but no later than April 18, 2008.
If you have questions please contact Ms. Diane Rawicz, Director of CMA Services and Campus Quality Improvement Facilitator QIF@csum.edu
Thank you for participating in this important endeavor and helping us make Cal Maritime a more responsive service environment.
Respectfully,
Mark Nickerson
Vice President for Administration and Finance
The California Maritime Academy
Quality Improvement Facilitator
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