IT Core Services at Cal Maritime

Cal Maritime's Information Technology Department delivers a variety of services to support the mission of the University. Major services provided by the department are listed below. The reader will note that these services are commonly shared by any college or university regardless of the size of the student population.  Please click on any of the linked services for additional information.

Network Operations/Infrastructure and Architecture

• Network Operations Center Services
  • Backup and Recovery
  • Virtual and Physical Server Administration
  • Storage Administration (shared network folders)
  • Printer Services Management
  • Keyserver Software Management
  • Wired Network Services
  • Wireless Network Services
  • Remote access services
  • Service continuity and availability
  • Internet Access
  • Project Management and Implementation of campus, CSU ITRP2 and ITAC Synergy projects

Technology Problems and Solution Services

• IT Support Operations
  • Provisioning accounts
  • Change usernames/passwords
  • Desktop support services
  • Resolution of software and hardware problems
  • IT purchasing recommendations/quotations
  • Configuration/installation/move/disposal of PCs and software
  • Site licensed software (contracts and tracking)
  • IT-asset Inventory Control
  • Network connectivity problems (data jacks, etc.)
  • End-user training and documentation
  • Limited Support for Apple products

Email services

• Exchange Server Login or documentation
• Outlook Clients
• Email Distribution Lists
• Spam filtering w/ antivirus protection (RedCondor): Login or documentation

Web Services

• Managing Hosted Solution(s)
• Development and Support for the myCampus portal
• Support for Web Publishing
• Online Directory (currently Global Address Book)
• Corporate Calendar (R25) View / Login or documentation

University's Administrative Systems

• PeopleSoft HCM
• PeopleSoft Finance
• Blackboard System (Port Pass ID Cards, Meal Plan, Door Access)
• ITC Print Copy Solution
• Online Services (CashNet, etc.)

Instructional Technology Support

• Student Computer Labs
• Multimedia Classrooms
• Moodle/iLearn Course Management System
• Echo 360 Classroom Capture (not a core service)

Telecommunications

• PBX
• Digital and Analog Desk Phones
• VoIP Services
• Support of CMA-approved/issued mobile phones/smartphones
• Support for IT-approved third-party applications
• Voicemail
• 911 Services (Blue phones, elevator)
• 911 Program
• Pay phones
• Call Accounting (Bitek)

TSGB Network/Infrastructure for Ship's Business and Instruction

• Broadband Satellite (Marlink / Vizada)
• Network Infrastructure (wiring/data jacks/routers/switches)
• Servers
• Exchange/email services
• IT Staff Member onboard with backup support on campus
• Follow the Voyage technical support
• PBX, Telecom ports, Calling cards

Information and Network Security

• Information Security Roles and Responsibilities
• Risk Management
• Responsible Use
• Privacy
• Security Awareness and Training
• Third Party Services Security
• Information Technology Security
• Configuration Management and Change Control
• Access Control
• Asset Management
• Management of Information Security Incident Response
• Physical Security
• Business Continuity and Disaster Recovery
• Legal and Regulatory Compliance

Leadership for IT

• Technology Strategic Planning
• Lifecycle and capacity management
• IT standards and policies
• Change management
• Contracts and license management
• Technology consulting
• Evaluation, research and development
• Technology assessment and improvement
• Financial management and accountability
• Internal and external technology business relationship management