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IT Support Schedule

The IT support team provides support in three key areas:

  • A consistent support schedule to meet faculty, staff and student IT support needs
  • A designated time period to provide in-person assistance at the IT Help Desk (located Classroom Building, 1st floor)
  • A process for handling IT-related emergencies outside of normal business hours

To address these three key areas, the hours of the help desk are:

  • Monday - Friday: 8AM - 5.30PM
  • Emergency IT support during non-business hours

You may contact IT support by sending an email to helpdesk@csum.edu or by calling extension 1048 (dial (707) 654-1048 from off-campus). During non-business hours, IT support may be contacted via Public Safety for EMERGENCIES ONLY at x1176 (dial 707-654-1176 from off-campus).

What constitutes an IT-related emergency? An IT emergency consists of a complete, campus-wide outage of IT systems and services, including (but not limited to):

  • Complete outage of ALL email
  • Complete outage of file server access (e.g., Z drive and other shared drives)
  • Complete outage of Brightspace/Moodle (e.g., people cannot logon to Brightspace/Moodle)
  • Complete outage of Web portal site access

 

 

 


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