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FAQ - Accounts and Passwords

Q:  How do I reset my password?

A: The Password Reset Tool will give you the ability to reset your password using your mobile device, using an external email address, or answering a few security questions.

Visit: https://password.csum.edu to enroll

If you are a Cadet, your username is your email address: e.g., jsmith1234@csum.edu 

If you are a Faculty or Staff, your username is Maritime\username: e.g., Maritime\jsmith

Password: Network Password

This method of password resets will enhance your login experience, enable you to have control of your user account, and help protect your identity. You can use this tool to change your password or to unlock your account.

Q: How often must I change my password?

A:  The system forces faculty, staff, and students to change their passwords 365 days after the last time they changed their password.  
 

Q: I've heard that you are not supposed to write your passwords down.  How can I remember so many of them?

A:  Several suggestions may be found in the Accounts & Passwords section of this website.
 

Q:  Who do I see about problems with my password or account?

A:  Individuals on campus should drop by or call the IT Support Center.  Crew onboard the ship during cruise should see the IT staff support member.


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