IT Help Desk

The IT Help Desk at Cal Maritime is open to all students, faculty, and staff. It provides assistance with all University-owned computer and software, and also assists with network-related issues and the use of computer-related technology.

Contact

• Email: helpdesk@csum.edu
• Phone: (707) 654-1048

Location

The Help Desk is located in the Classroom Building across from Classroom 103.  

Support Schedule

The following Help Desk support schedule applies during the Fall and Spring semesters.

• Monday-Friday: IT provides support between 8:00 AM and 5:30 PM. The Help Desk is located in the Classroom Building across from room 103. 
• Non-business hours:  Emergency IT support is available during non-business hours. To request IT support during these times, contact IT Help Desk for EMERGENCIES ONLY at x1048 (dial 707-654-1048 from off-campus). What constitutes an IT-related emergency? An IT emergency consists of a complete, campus-wide outage of IT systems and services, including (but not limited to):
  • Complete outage of ALL email
  • Complete outage of file server access (e.g., Z drive and other shared drives)
  • Complete outage of Brightspace/Moodle (e.g., people cannot logon to either)
  • Complete outage of Web portal site access

How to Report a Problem

Submit a request to the Help Desk:

• Send an email to helpdesk@csum.edu. Your request will automatically be entered into the Help Desk ticketing system and you will receive confirmation via email. 

For information on how to report IT emergencies during non-business hours, see the section above entitled "Support Schedule."

Audiovisual Equipment in Classrooms and Labs