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IT Help Desk


The IT Help Desk at Cal Maritime is open to all students, faculty, and staff. It provides assistance with all University-owned computer and software, and also assists with network-related issues and the use of computer-related technology.

Contact

  • Email: helpdesk@csum.edu
  • Phone: (707) 654-1048

Location

The Help Desk is located in the Classroom Building across from Classroom 103.  

Support Schedule

The following Help Desk support schedule applies during the Fall and Spring semesters.

  • Monday-Friday: IT provides support between 8:00 AM and 5:30 PM. The Help Desk is located in the Classroom Building across from room 103. 
  • Non-business hours:  Emergency IT support is available during non-business hours. To request IT support during these times, contact IT Help Desk for EMERGENCIES ONLY at x1048 (dial 707-654-1048 from off-campus). What constitutes an IT-related emergency? An IT emergency consists of a complete, campus-wide outage of IT systems and services, including (but not limited to):
    • Complete outage of ALL email
    • Complete outage of file server access (e.g., Z drive and other shared drives)
    • Complete outage of Brightspace/Moodle (e.g., people cannot logon to either)
    • Complete outage of Web portal site access

How to Report a Problem

Submit a request to the Help Desk:

  • Send an email to helpdesk@csum.edu. Your request will automatically be entered into the Help Desk ticketing system and you will receive confirmation via email. 

For information on how to report IT emergencies during non-business hours, see the section above entitled "Support Schedule."

Audiovisual Equipment in Classrooms and Labs

Support is provided by the Audio/Visual team, part of the IT Department.  Audio/visual support for classrooms is one of their top priorities.

To report audio/visual equipment problems, please contact:

  • Royster Martin at 654-1261 (or email: rhmartin@csum.edu)
  • Ja'Mar Walker at 651-1264 (or email: jwalker@csum.edu)

They can also be reach on ​the A/V cell: 319-8270, or by submitting a request through to the IT Help Desk.

 

 


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