Q: Why does my voicemail light not blink when there are new messages?
A: After listening to your messages in your voicemail box, you must always exit completely out of the system. If you just hang-up you might get delayed messages. Remember to press the “X” (9) key to exit. You should hear a recording that’s says “Good-bye”.
Q: I plan to travel overseas and use my University-assigned cell phone. Are there special rate plans that can be put into effect?
A: Yes. Be aware that charges will still be assessed based on the amount of usage, however. Contact the Chief Information Officer for assistance.
Q: Is there a way to manuever around in a voice mail messasge without having to listen to the entire message to repeat something?
A: When listening to your voice mail messages you can maneuver around by pressing:
* To move backwards 5 seconds
# To move forward 5 seconds
T(8) To move to top of the next message
1 To pause for 30 seconds – Press * to resume
Q: Do you have any tips for using a speaker phone?
A: If you prefer conversing via speaker phone, remember the following tips:
A person’s speaking voice tends to increase in volume when using remote technology. When using a speaker phone, don’t forget about the people around you who aren’t taking part in the conversation. If you can, shut your office door.
Q: How can I avoid being the viction of a scam?
A: There are too numerous scams perpetuated via the telephone network to begin. If in doubt about a call, contact the IT Department for assistance.
Here are examples of alerts from the Statewide Telecommunications and Network Division regarding incidents of telephone fraud.
Once a caller is transferred, they are able to charge long distance calls to your line even after you hang up.
To avoid becoming a victim:
Telephone companies never call collect and do not need employees to get them an outside line to conduct legitimate business.