IT Help Desk
All technical services, requests, and resources are now accessed on the Cal Poly ITS Knowledge Base
Please update your bookmarks and refer to the new site for all ITS-related needs.
The Information Technology Help Desk at Cal Maritime provides assistance to all students, faculty, and staff. It provides support for all University-owned equipment and software, networking, and the use of computer-related technology.
Help Desk Services
Many of our popular requests are available through online self-service:
- Port Pass requests - Port Pass requests are made online. Instructions for pickup will be emailed once port pass is ready.
- Password assistance - Password updates and resets can be made using the Cal Maritime Password service
- Software distribution – How to obtain MATLAB, SolidWorks, and Office 365 applications
- Report residence hall WiFi issue
How to reach us
Email helpdesk@csum.edu - your request will automatically be entered into the Help Desk ticketing system and you will receive confirmation via email.
Call 707-654-1048 - leaving a voicemail will automatically create a ticket into our Help Desk ticketing system.
Visit us in Navigator 202 - Monday-Friday 8:30 AM and 5:00 PM
Audiovisual Equipment in Classrooms and Labs
To report audio/visual equipment problems, please call AT Support at 707-654-1655 or email atsupport@csum.edu