The IT Help Desk at Cal Maritime is open to all students, faculty, and staff. It provides assistance with all University-owned computer and software, and also assists with network-related issues and the use of computer-related technology.



The Help Desk is located in the Classroom Building, Room 106.  

Support Schedule

The following Help Desk support schedule applies during the Fall and Spring semesters.

  • Monday-Friday: IT provides support between 8:00 AM and 5:00 PM. The Help Desk is located in the Classroom Building, Room 106. 
  • Non-business hours:  Emergency IT support is available during non-business hours. To request IT support during these times, contact IT Help Desk for EMERGENCIES ONLY at x1048 (707-654-1048 from off-campus). What constitutes an IT-related emergency? An IT emergency consists of a complete, campus-wide outage of IT systems and services, including (but not limited to):
    • Complete outage of ALL email
    • Complete outage of file server access (e.g., Z drive and other shared drives)
    • Complete outage of Brightspace (e.g., people cannot login)
    • Complete outage of Web portal site access

How to Report a Problem

Submit a request to the Help Desk:

  • Send an email to Your request will automatically be entered into the Help Desk ticketing system and you will receive confirmation via email. 

For information on how to report IT emergencies during non-business hours, see the section above entitled "Support Schedule."

Audiovisual Equipment in Classrooms and Labs

Support is provided by the Audio/Visual team, part of the IT Department.  Audio/visual support for classrooms is one of their top priorities.

To report audio/visual equipment problems, please submit a request through the IT Help Desk.