The Information Technology Help Desk at Cal Maritime provides assistance to all students, faculty, and staff. It provides support for all University-owned equipment and software, networking, and the use of computer-related technology.

Help Desk Services During COVID-19

Help Desk services are provided remotely and on-site by appointment. Help Desk team members currently split their time working remotely for distancing and on-site to provide on-campus assistance. Appointments can be scheduled for services that require in-person assistance.

Many of our popular requests are available through online self-service:


To request assistance email

If you are unable to send email, call the Help Desk at 707-654-1048 and leave a message. This will create a service request and a team member will call you back.


Support Schedule

  • Monday-Friday 8:00 AM and 5:00 PM.
  • Non-business hours:  Emergency IT support* is available during non-business hours. To request IT support during these times, contact IT Help Desk for EMERGENCIES ONLY at x1048 (707-654-1048 from off-campus).

*Emergency support is provided for complete, campus-wide outage of IT systems and services, including (but not limited to):

      • Complete outage of ALL email
      • Complete outage of file server access (e.g., Z drive and other shared drives)
      • Complete outage of Brightspace (e.g., people cannot login)
      • Complete outage of Web portal site access

How to Report a Problem

Submit a request to the Help Desk:

  • Send an email to Your request will automatically be entered into the Help Desk ticketing system and you will receive confirmation via email. 

For information on how to report IT emergencies during non-business hours, see the section above entitled "Support Schedule."

Audiovisual Equipment in Classrooms and Labs

Support is provided by the Audio/Visual team, part of the IT Department.  Audio/visual support for classrooms is one of our top priorities.

To report audio/visual equipment problems, please submit a request through the IT Help Desk.