Provided IT Services

Cal Maritime's Department of Information Technology delivers a variety of services to support the mission of the University. 

Computing Services

  • Provisioning accounts
  • Change usernames/passwords
  • Campus issued Desktop/Laptop support services
  • Resolution of software and hardware problems
  • Configuration, installation, move, and disposal of computers and software programs
  • Site licensed software (contracts and tracking)
  • Asset Management, Inventory Control 
  • Network connectivity issues
  • End-user training and documentation services
  • Apple product support

 

Network Operations/Infrastructure and Architecture

  • Backup and Recovery
  • Virtual and Physical Server Administration
  • Storage Administration (shared network folders)
  • Printer Services Management
  • Keyserver Software Management
  • Wired Network Services
  • Wireless Network Services
  • Remote access services
  • Service continuity and availability
  • Internet Access
  • Project Management and Implementation of campus, CSU ITRP2 and ITAC Synergy projects


Information and Network Security

  • Information Security Roles and Responsibilities
  • Risk Management
  • Responsible Use
  • Privacy
  • Security Awareness and Training
  • Security of Third Party Services
  • Information Technology Security
  • Configuration Management and Change Control
  • Access Control
  • Asset Management
  • Management of Information Security Incident Response
  • Physical Security
  • Business Continuity and Disaster Recovery
  • Legal and Regulatory Compliance
     

TSGB Network/Infrastructure for Ship's Business and Instruction

  • Broadband Satellite (Marlink / Vizada)
  • Network Infrastructure (wiring/data jacks/routers/switches)
  • Servers
  • Exchange/email services
  • IT Staff Member on cruise with backup support on campus
  • "Follow the Voyage" technical support
  • PBX, Telecom ports, Calling cards

 

Email Services

  • Exchange Server Login or documentation
  • Outlook Clients
  • Email Distribution Lists
  • Spam filtering w/ antivirus protection (RedCondor)

 

Web Services

  • Managing Hosted Solutions
  • Online Directory (currently Global Address Book)

 

University Administrative Systems

  • PeopleSoft Human Capital Management
  • PeopleSoft Finance
  • Online Services (CashNet, etc.)

 

Telecommunications

  • PBX
  • Digital and Analog Desk Phones
  • VoIP Services
  • Support of Cal Maritime-approved/issued cell phones
  • Support for IT-approved third-party applications
  • Voicemail
  • 911 Services; campus "blue light" emergency phones
  • 911 Program
  • Call Accounting

 

Internal Information Technology Management Services

  • Technology Strategic Planning
  • Lifecycle and capacity management
  • IT standards and policies
  • Change management
  • Contracts and license management
  • Technology consulting
  • Evaluation, research and development
  • Technology assessment and improvement
  • Financial management and accountability
  • Internal and external technology business relationship management